Refund policy

Return & Refund Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition as received
With original tags attached
In the original packaging
Accompanied by proof of purchase

To start a return, please contact us at:
📧 hello.trendora.uk@gmail.com

Returns must be sent to:

Canvas Arthur House, Wembley, HA9 0BP

Please note:
Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

Sale items
Gift cards
Personalised or custom products
Perishable goods
Hazardous materials

If you're unsure whether your item qualifies, please contact us before returning.

Exchanges

We do not offer direct exchanges.
To exchange an item, please return your original purchase and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. Items must meet the standard return conditions outlined above.