Shipping policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times within the United Kingdom:

  • Standard Shipping: 2–5 business days

  • Express Shipping (if available): 1–2 business days

Please note that delivery times are estimates and are not guaranteed.

3. International Shipping

At this time, we primarily ship within the United Kingdom.

If international shipping is available, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

We are not responsible for delays caused by customs.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the item.

6. Lost or Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at:

📧 hello.trendora.uk@gmail.com

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

If your order is lost in transit, please contact us and we will work with the courier to investigate the issue.

7. Delivery Confirmation

Orders are considered delivered once confirmed by the courier.

If tracking shows delivered but you have not received your parcel, please:

  • Check with neighbours

  • Check safe places

  • Contact the courier directly

If you still need assistance, contact us and we will help investigate.

8. Delays Outside Our Control

We are not responsible for shipping delays caused by:

  • Courier disruptions

  • Severe weather

  • Customs processing

  • Public holidays

  • Events outside our reasonable control

📧 For any shipping-related questions, contact:
hello.trendora.uk@gmail.com